Return and Refund Policy

Because coffee and other food or beverage products are consumable goods, all coffee and food product sales are final and are not eligible for return or exchange once shipped.

We want orders to arrive correctly and in good condition. If your order arrives damaged, defective, or incorrect, please contact us at connect@bootleggerscoffee.com within 7 days of delivery. Include your order number and photographs of the product and packaging so we can evaluate the issue.

If we determine that an order was damaged, defective, incorrect, or otherwise affected by an error on our part, we may issue a replacement, store credit, or refund, as appropriate.

Non-Food Merchandise

Unused and unworn non-food merchandise may be eligible for return within 30 days of delivery.

To qualify for a return, merchandise must be:

• Unused and unworn

• In its original condition

• In its original packaging, when applicable

• Accompanied by proof of purchase

To request a return, contact us at connect@bootleggerscoffee.com before sending anything back.

If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Unless the return is due to an error by Bootleggers Coffee or the item arrived defective or damaged, the customer is responsible for return shipping costs.

Non-Returnable Items

The following items are not eligible for return or exchange except where required by applicable law:

• Coffee

• Food or beverage products

• Opened or used products

• Gift cards

• Personalized or custom products

• Final-sale or clearance merchandise

• Items damaged through misuse or improper handling after delivery

If you have questions about whether an item qualifies for return, contact us at connect@bootleggerscoffee.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive the wrong product or an item arrives damaged or defective, contact us at connect@bootleggerscoffee.com within 7 days of delivery.

Please provide:

• Your order number

• A description of the problem

• Photographs showing the product and packaging

We will review the issue and determine the appropriate resolution.

Exchanges

We do not offer direct exchanges.

If eligible merchandise is approved for return, you may return the item according to the instructions provided and place a new order for the replacement item.

Coffee and other food or beverage products are not eligible for exchange.

Order Cancellations

Orders may be cancelled only if the cancellation request is received before the order has entered processing or fulfillment.

Once an order has entered processing, been prepared for shipment, or shipped, cancellation cannot be guaranteed.

To request cancellation, contact connect@bootleggerscoffee.com as soon as possible.

Subscription cancellations are governed by our separate Purchase Options Cancellation Policy.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow your bank or payment provider additional time to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the refund is the result of an error by Bootleggers Coffee or otherwise required by applicable law.

If an approved refund has not appeared after 15 business days, contact us at connect@bootleggerscoffee.com.

Contact Us

Questions regarding returns, refunds, damaged orders, incorrect orders, or cancellations may be directed to:

Bootleggers Coffee LLC
connect@bootleggerscoffee.com

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